Verizon Wireless customer service performance
Prospective customers (and existing customers who’re tired of waiting on hold) might be wondering: how does Verizon’s customer service rank compared to other companies?
Well, according to the American Customer Satisfaction Index’s (ACSI) Customer Satisfaction Reports, Verizon does just fine by its customers.1 In the mobile category, Verizon ties with US Mobile for second, just behind T-Mobile.2
Compared to other companies in the broader telecommunications industry, Verizon ranks among the best for customer service. In second place, it easily beats Comcast customer service (in tenth) and DIRECTV customer service (in fourth).
But surveys aren’t the only metric that matters. We’re curious about what you think about Verizon customer service. Let us know in the comments section below.
