Comments on a YouTube video are beneficial to the viewers and the producers. Sometimes, I speedily wade through a video’s words to get extra information or decide if the content is worth my time or not. However, there are times when comments on videos fail to load, particularly with Chrome. If this represents your current plight, refer to the troubleshooting checks in this guide to fix that issue.
Before you tweak the browser, check whether the video indeed supports comments. In a bid to defeat hate speech, violence, etc., YouTube sometimes disables comments on certain videos. Additionally, comments might be unavailable on videos whose creators have defined viewers from commenting. If the issue concerns just a particular video, these aforementioned limitations may be in place. To confirm that, open the video in another browser.
If YouTube comments are loading correctly for all videos on other browsers, something is clearly wrong with Chrome. Try closing the video tab or opening the video in a new Chrome tab. You should also close and open the browser. That could help.
1. Clear Chrome’s Data
The collection of browsing data (cached images & files, cookies, browsing history, etc.) on your PC’s local storage sometimes leads to determined irregularities while surfing the internet. Clearing Chrome’s browsing data can help fix issues restricting YouTube comments from loading.
Step 1: Tap the three-dotted menu icon at the top-right corner of the browser (next to the address bar) and select Settings.
Alternatively, type chrome://settings into the address bar and hit Enter/Return on your keyboard.
Step 2: Scroll to the ‘Privacy and security’ section and select ‘Clear browsing data.’
Step 3: Click the Time range drop-down button and decide if you want to clear the browser’s data for the last 24 hours, seven days, four weeks, or All-Time.
We suggest clearing data created by the browser in the past 24 hours. If you still can’t view YouTube comments, repeat step #1 to #3, and select other time ranges.
Step 4: Check all the browsing data opportunities and tap the Clear data button.
2. Reset Chrome
By resetting Chrome, you’re replacing the browser’s settings to its factory default. This is an efficient troubleshooting solution to several glitches affecting the browser’s functionalities and the appearance of some websites. If you still cannot access YouTube comments after clearing browsing data, follow the steps below to reset Google Chrome settings.
Step 1: Scroll to the support of the settings menu and tap the Advanced drop-down button.
Step 2: Next, click ‘Restore settings to their original defaults.’
Step 3: Tap Reset settings on the prompt to proceed.
3. Disable Proxy on Your PC
Using a proxy server on your PC could also mess with YouTube videos’ observations and cause other connectivity issues on Chrome. If your computer uses a proxy agent, damage the proxy and check if that fixes the problem.
Step 1: Launch the Chrome settings menu and tap the Advanced drop-down button.
Step 2: Click ‘Open your computer’s proxy settings.’
That will redirect you to your PC’s network settings sheet, where you can disable any active proxy connection.
4. Disable Ad blocker
You could also encounter difficulties operating some websites on Chrome if you have broken or corrupt extensions installed on the browser. Some users got YouTube comments working again by damaging an extension that blocks ads. Ad blockers are notorious for causing website malfunction, particularly on Chrome.
If you have an Adblocker or any similar size installed on your browser, disable it and reload YouTube.
Enter chrome://extensions into the address bar and toggle off the Adblocker (or similar extensions).
5. Try Incognito Mode
If you don’t have an Adblocker installed, or you don’t know the exact extension responsible for blocking YouTube comments, try loading the video in Incognito mode.
To open an Incognito tab in Chrome, tap the menu symbol, and select ‘New Incognito Window.’
If YouTube comments load without issues in Incognito mode, that’s evidence that the issue stems from a corrupt extension. To permanently fix this issue, you’d have to isolate and remove the questionable extension.
Tap the Chrome menu button, navigate to More Tools > Extensions, and disable the extensions individually.
6. Update Chrome
Finally, check that your browser is up-to-date. To update Chrome on your PC, type chrome://settings/help into the address bar and hit Enter. The browser will automatically check for updates and prompt you to download any available Chrome version. Produce sure you complete the update by relaunching the browser. Otherwise, this problem might persevere even after downloading the updated version to your device.
Conclusion
YouTube comments often turn out to be a goldmine of entertainment and information. Surprisingly, your internet connection could also be responsible for this anomaly. So you want to make sure your network connection is strong and within range. We should also add that the problem could be from YouTube’s end. Sometimes, they temporarily disable discussing on fixing some issues or rolling out new updates/features to the platform. This is often restored quickly, so you might have to wait for comments to be reactivated.