Unquestionably, a knowledge base may have a significant influence on your company. A well-designed knowledge base may significantly improve the flow of knowledge and information throughout your company, whether it’s for customer service purposes or to help staff locate the information they require to perform their jobs.
Additionally, there is no lack of open-source knowledge base software due to the abundance of solutions available on the market.
Without a doubt, a knowledge base could have a big impact on your business. Whether it’s for customer service or to assist employees in finding the information they need to do their jobs, a well-designed knowledge base may greatly enhance the flow of knowledge and information throughout your business.
Furthermore, because there are so many options on the market, there is no shortage of open-source knowledge base software.
Free Knowledge Base Applications
Knowledge bases can be used for a number of things, such as acting as an internal knowledge base or as a customer information resource that enables customers to find out more about the goods and services a company offers. Here are some examples of how businesses use knowledge bases:
1. Bloomfire
Teams can manage corporate information centrally with the aid of Bloomfire. Users can interact with the content on the site by like, sharing, commenting, or following, simulating social media. Additionally, Bloomfire’s AI technology is able to comprehend customer inquiries and offer insightful recommendations.
The feedback loops and reporting elements can assist management teams in determining whether the content is helpful and engaging or whether there is room for improvement. In addition, Bloomfire’s platform facilitates the generation of FAQs through crowdsourcing, allowing groups and teams to work together to compile a library of recommended practices.
2. Zoho Desk
Zoho Desk provides knowledge base software in addition to its help desk solutions and ticketing system. You can create distinct categories for FAQs, how-to articles, and other self-service alternatives thanks to the structure’s adjustable features.
The collaboration features offered by Zoho allow writers and editors to collaborate while producing content. Companies can limit user access to their knowledge base by requiring account creation from users. Users can also add logos and color schemes to personalize knowledge base themes and branding with Zoho. Additionally, community forums are available to encourage clients to work together and communicate with your staff.
3. Help Scout
A trustworthy platform for customer care, Help Scout provides a full range of capabilities including live chat, support email marketing, and a knowledge library. Its goal is to assist companies in providing customers with a smooth and effective customer care experience, enabling them to easily obtain the answers they require.
4. Zoho pricing
When it comes to pricing, Zoho Desk does tend to be more on the pricier side. Their regular plan is the most expensive one on our list so far, costing $20 per month for each user. To be honest, you get more with Zoho than just a database of knowledge. Thus, it can be worthwhile to investigate alternatives if you don’t require all of the extra features.
5. Document360
Teams can store, arrange, share, and work together on documents from any location using Document360. It has functions including version tracking, cloud storage, search, permissions, and integrations. It thus makes it simple to view changes, collaborate, and obtain the most recent files.
6. Freshdesk
Freshdesk is a customer service tool. Managing client requests and correspondence via chat, phone, email, and social media is made easier by it. Additionally, it automates processes like sending pre-written replies, guiding inquiries to the appropriate person, and giving clients access to self-help resources. This streamlines the customer service process and gives them a better experience.
7. HubSpot Service Hub
HubSpot is an all-in-one platform for customer satisfaction that handles sales, marketing, and customer support. The marketing hub uses email, advertisements, social media, SEO, and content to assist draw in visitors. Work is made more efficient by the sales hub, and ticket management, knowledge bases, live chat, and automation are all features of the service hub. The entire HubSpot package is made to attract new clients, maintain existing ones, and satisfy them.
8. HappyFox
HappyFox is a cloud-based customer care platform that is ideal for small and medium-sized enterprises. It facilitates easy client contact by offering help via email, phone, live chat, social media, and self-service. In order to improve the efficiency of assistance, it also includes elements like processes, knowledge bases, questionnaires, and pre-written responses. Data from real-time reporting can be used to improve performance. Its objective is to improve and streamline customer service.
9. HelpJuice
A stand-alone knowledge base program called HelpJuice places a strong emphasis on design and teamwork features. You may adjust the typography, layout, and colors using its editor to make them fit the look and feel of your brand. Additionally, the editor enables writers to copy and paste from Word documents while preserving formatting and drag and drop files and photos into article drafts.
The option to offer various troubleshooting procedures in the same article based on reader input is another intriguing feature of the editor. For example, you can include different instructions in one article for PCs and Macs if someone wants to know how to do a certain task on their computer. HelpJuice will ask the reader which operating system they are using and only provide the material that is relevant.
10. BookStac
A free, open-source, self-hosted knowledge base platform is called BookStack. Its user-friendly interface allows users to select between a markdown and WYSIWYG content editor.
You can organize your information using the software by grouping it into three color-coded categories: books, chapters, and pages. Books are your main categories, chapters are your subcategories, and pages are your individual items in this hierarchy. After you acquire a number of “books,” you can arrange them even more neatly on bookshelves.
In addition to having robust features like role permissions, dark and light modes, multilingual support, and an interaction with diagrams.net that makes it simple to add diagrams to your documentation, BookStack offers completely searchable content.
11.inSided
A community platform called inSided facilitates connections amongst your clients. Having access to that collective knowledge can help your team handle fewer queries in addition to providing clients with an additional avenue for questioning.
By utilizing their embeddable widget, inSided allows you to provide on-page and in-app support in addition to developing a standard knowledge base. The platform helps you better understand the requirements and preferences of your users by providing tools for gathering feedback on products and enabling customer communication.
12. Zendesk Guide
A cloud-based helpdesk center solution called Zendesk Guide was created to enable companies to provide FAQs, user-friendly self-service knowledge bases, and other support materials. It simply interacts with Zendesk Support so that users may get the answers they need without contacting support staff directly.
13. Nuclino
The greatest knowledge management systems, wikis, and project management tools are combined in Nuclino. It provides an easy-to-use interface for document creation and linking, centralizing your team’s knowledge base, and encouraging real-time editing and debate to promote collaboration. Consider it an enhanced Wiki with an emphasis on intuitive organizing and visual links.
14. myBase
A self-hosted knowledge base program called myBase allows unstructured text, webpages, photos, documents, and even emails to be entered. For companies looking to maintain complete control over their knowledge base, this is an excellent choice. Additionally, make sure Describe a trademark.While additional plugins might be necessary for it to function more effectively, myBase is more than capable of handling massive data storage.
15. Documize
Documize is a cloud-based knowledge base software that provides a range of tools to assist companies in producing, organizing, and disseminating knowledge to their staff and clients. It is a well-liked option for companies of all sizes and provides a free plan for a maximum of five users. Additionally, make sure independent tiny business